Immediately After the Accident
Stay safe. Assess the situation for your immediate safety.
Move to a safe location if your car is creating a safety hazard or obstructing traffic.
Determine if there are any injuries.
Call 911 immediately to report the accident and get help to the scene, if needed.
Follow any instructions the police give you.
Call your insurance company.
Request a tow through your insurance company, if possible.
Note the name of the tow company and location to which your vehicle is towed.
At the Scene: Gathering Information
Be courteous and polite, but do not admit fault.
Take the names and car insurance information of any drivers involved in the accident.
Get names and contact information for any witnesses to the accident.
Provide your name and insurance information to the police and to other driver(s).
Protect Your Identity!
Give out ONLY the following information:
Your vehicle’s make, model, year, color and VIN.
The name of your insurance company, as well as your:
Agent's name and phone.
DO NOT allow your license or registration to be photographed.
DO NOT provide your address or contact information to other drivers, passengers, or witnesses.
At the Scene: Documenting the Accident
If you have a smart phone or camera, take photos to document the scene if it is safe to do so. Include pictures of:
License plates of involved vehicles.
Damage to your vehicle.
Damage to other vehicles.
Damage to property other than vehicles.
Objects at the scene, including accident debris, skid marks, fallen branches, etc.
Street signs or other landmarks to identify the accident location.
Any contributing factors to the accident, such as obscured traffic signs.
If you have an accident report form, fill in as many details as possible at the scene. If not,write down:
Time and date.
Weather and traffic conditions.
Description of the accident.
Description of injuries and damage.
Details of police or emergency involvement.
Mobile Applications for Claims
Many insurance companies now employ the use of mobile applications to help consumers file claims online and record accident details at the scene. Ask your insurance company about any applications that might be available.
After the Accident: Next Steps
Always write down names of any investigators, including police officers or insurance claims adjusters.
Whenever you speak to an insurance company representative, note the date, the name of the person, and a brief description of the conversation.
Keep receipts of all expenditures, including transportation, parking costs, and repair costs.